Terms of Service
Last updated: 2 October 2026
1. What you're agreeing to
These terms cover your use of the CallKin web application (the dashboard, the public tap page, and your account). Buying a physical band is a separate purchase through our Shopify store, governed by the order confirmation and return/warranty terms shown at checkout there.
2. CallKin is not an emergency service
CallKin helps a stranger reach a guardian faster. It is not a substitute for calling emergency services, and lost mode is not monitored by us in real time. In any situation involving immediate danger, call your local emergency number first.
3. Your account
You're responsible for the accuracy of the contact information you provide and for keeping your password secure. You must be an adult to create a guardian account; child profiles are for people in your care, not additional account holders. If you share a child's profile with a second guardian, you have the same rights over it: either of you can turn lost mode on and off, add, change and remove contacts, and change the child's name. Two things are not equal. Only whoever created the profile can delete it for both of you; if the other guardian removes themselves, only their own access goes. And a second guardian cannot remove the person who created the profile.
4. Acceptable use
Don't use CallKin to store information about someone who hasn't consented to being identifiable this way, attempt to access another guardian's account or data, or interfere with the service's normal operation. The tap page is public: anyone holding the physical wristband can open it without logging in, and see the names and phone numbers you have chosen to show, plus your child's first name unless you have hidden it. You decide what appears there, and it is your responsibility to have cleared it with the people you add. Use “View tap page” in your dashboard to see exactly what a stranger sees.
5. CallKin Pluss
CallKin Pluss is an optional subscription that adds extra features to a child's safety profile: more contacts on the tap page, a second guardian login, a text message alert when a band in lost mode is scanned, scan history, and travel mode. The band and the tap page work without Pluss. Pluss is a separate agreement from the purchase of the band.
Price and payment. Pluss costs 35 kr per month. This is the total price, with no other costs. It is charged to your card in advance on the same date each month, starting on the day you subscribed. Payment is handled by Stripe. You receive a receipt by email.
Automatic renewal. Your subscription renews every month until you cancel. At least every six months we email you to say your subscription is running and how to cancel it.
Cancellation. You can cancel at any time, under "Manage billing" on the billing page or by emailing support@callkin.co. Pluss then continues until the end of the period you have paid for, and you won't be charged again. We confirm the cancellation by email with the date your subscription ends. The rest of a started period is not refunded, except in the cases below.
Right of withdrawal. You have a 14-day right of withdrawal from the day you subscribed. Because you asked for Pluss to start right away, if you withdraw you pay for the days you have had Pluss, based on the number of days in the period. The rest is refunded to your card within 14 days. To withdraw, give us a clear message, for example using the withdrawal form we sent you, by email to support@callkin.co. If you cancel under "Manage billing" within the withdrawal period, we treat it as a withdrawal: Pluss stops right away and you get the money for the rest of the period back.
If a payment fails. We try to collect the payment again for up to one month, and Pluss continues in the meantime. Update your payment method under "Manage billing". If no payment succeeds, the subscription ends and you owe nothing for the unpaid period.
Price changes. We may change the price, for example if CallKin becomes registered for VAT. We will email you at least 30 days before the change takes effect. You can always cancel before then. If the price rises by more than the consumer price index, you can cancel at no cost from the date the change takes effect. These are not rights we are granting you voluntarily: they follow from section 28 of the Norwegian Digital Services Act, which entitles you to notice in reasonable time before a price change and to terminate the agreement if you do not accept it. Separately from all of this, you have the rights the Norwegian Digital Services Act gives you: Pluss has to match what we promised, and we are obliged to provide the updates needed to keep it doing so, for as long as you subscribe. If it does not, that is a defect you can complain about, and the burden is on us to show the service was as agreed.
Changes to the service. We may change, improve or remove features to keep the service secure, lawful and running, at no extra cost to you. If a change makes Pluss significantly worse for you, we will email you in good time, and the notice will say what the change is and when it takes effect. You then have a choice: you can keep Pluss as it was, without the change, where it remains technically possible for us to keep providing it, or you can terminate the agreement. If you terminate, you get back what you paid for the time after termination. The deadline is 30 days from receiving the notice or from the change taking effect, whichever is later.
If we end your subscription. We may end Pluss if you break these terms, or if we stop offering Pluss. We will tell you why by email, and you get the money for the rest of the period back.
When Pluss ends. The tap page again shows up to 2 contacts; the others are hidden, not deleted, and show again if you subscribe again. A second guardian is paused and can be restored. Text message alerts stop; email alerts continue. If you delete your account, Pluss ends at the same time.
Alerts. Text messages go only to phone numbers in the Nordics, the EU/EEA and the UK, and we limit how many we send per child each day and each month. If a band is scanned many times in one day, we pause alerts for that child for up to 24 hours. Text messages and emails are delivered through other companies' networks. We send alerts right away, but cannot guarantee that they always arrive, or when they arrive.
6. The service is provided "as is"
We work to keep CallKin available and accurate, but we don't guarantee uninterrupted uptime or that the service will be error-free. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for intent or gross negligence, or for rights you have as a consumer under mandatory law. Beyond that, and to the fullest extent the law allows, CallKin isn't liable for indirect or consequential damages arising from use of the service.
How long the service is provided. The contact page your band points to is provided for at least two years from the day you received the band, with no subscription and no extra cost. We are happy to run it for longer, and will tell you if that changes. If we have to end the service before the two years are up, we will email you at least six months in advance and refund what you paid for the band.
7. Ending your account
You can delete your account at any time from your dashboard. We may suspend or terminate an account that breaks these terms, but not without process: we email you with the reason, you get a chance to respond, and you get at least 30 days to export your data before the account ends. We can act faster only where that is necessary to prevent harm, such as the service being used to abuse someone. A suspension switches off a child's contact page, so it is not our first move.
8. Changes to these terms
If we make material changes to these terms, we'll email you at least 30 days before they take effect, and update the date at the top. You can delete your account before the change takes effect, at no cost. Minor changes, such as fixing typos or clarifications that don't alter your rights, we make by updating the date.
9. Governing law
These terms are governed by Norwegian law. If you are a consumer, you can always bring a dispute before the court where you live. Before that, you can complain free of charge to Forbrukertilsynet, the Norwegian Consumer Authority (forbrukertilsynet.no), which mediates between the parties first. If mediation does not resolve it, the case can go on to Forbrukerklageutvalget, the Consumer Disputes Commission (forbrukerklageutvalget.no), which issues a decision. The two are a sequence, not a choice between them. Start by contacting us at support@callkin.co, so we can try to sort it out directly.
10. Contact
CallKin is operated by Martin Gigstad, a sole proprietor (enkeltpersonforetak) registered in Norway. Organization number: 938 201 935, registered in the Register of Business Enterprises (Enhetsregisteret), not registered for VAT. John Strandruds vei 1, 1366 Lysaker, Norway. Phone: +47 469 15 921.
Withdrawal form
You can use the form below to withdraw from a purchase, for example CallKin Pluss. You are equally free to send us an ordinary email instead.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To:
CallKin (Martin Gigstad)
John Strandruds vei 1, 1366 Lysaker, Norge
Company registration number 938 201 935
support@callkin.co
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the provision of the following service:
Ordered on ____________ / received on ____________
Name of consumer(s):
Address of consumer(s):
Date: ____________
Signature of consumer(s) (only if this form is notified on paper)